RETURNS

• Products purchased from eBikeparts.fi have a 14-day return policy from the date of receipt.
• The return policy only applies to unused and resalable products with all original parts and documents intact.
• The original packaging must also be intact and in saleable condition.
• Please note that electrical parts and touch-up paints are not eligible for return or exchange.

To initiate a return, follow these steps:

1. Notify us of the return:

Send an email to myynti@ebikeparts.fi and include the following information:

• Order number
• Items to be returned
• Reason for return
• Your contact details (name, phone number, email address)

Alternatively, you can reply to your order confirmation email.

2. Fill out the return form:

• After notifying us of the return, you will receive a printable return form via email, which must be completed and enclosed with the returned product.

3. Pack the product carefully:

• Return the product in its original packaging with all included parts and documentation. Ensure there are no labels or other markings on the original packaging. Place the original packaging in another box to protect the product during transport.

4. Return via Posti:

• Use the Posti return code 654002 for returns. Take the package to a Posti service point and inform them that it is a customer return.

• The return processing and refund will be done as soon as possible, but no later than 14 days after receiving the return.
• We will refund the money using the payment method used in the order.
• Return shipping costs are the customer's responsibility unless the product is defective or damaged. The original shipping costs of 6,90€ will not be refunded. The retention of original shipping costs covers the costs incurred from the return. For partial returns, a fee of 6,90€ is charged to cover return costs.

Return Address:
eBikeparts.fi
Niittäjänkatu 6
60320 Seinäjoki
myynti@ebikeparts.fi

If you have any questions about the return process, please do not hesitate to contact us by email.

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The customer is responsible for return shipping costs and any costs if the product is damaged or lost during the return process. Return shipping costs vary by country and case—we will determine the best return solution together. Before returning a product, contact us at myynti@ebikeparts.fi to arrange the return process properly.

The return costs for international shipments may be significantly higher than the original delivery charge. In particular, international return costs may amount to several tens or even hundreds of euros, depending on the destination country and carrier.

Shipment Returned for a Reason Attributable to the Customer

If an ordered shipment is returned to the online store for a reason attributable to the customer, without the customer having properly notified the online store of their withdrawal from the order, the online store is entitled to charge the customer for the actual and direct costs incurred as a result of the return.

This may occur, for example, if:

• the customer fails to collect the shipment,
• the recipient refuses to accept the shipment,
• the delivery address provided is incorrect or incomplete,
• the recipient fails to pay customs duties, official charges or other fees required for delivery,
• delivery cannot otherwise be completed for a reason attributable to the customer.

The customer may be charged the actual transport, return and reasonable handling costs incurred in connection with the shipment. These costs may be deducted from the amount otherwise refundable to the customer.

If the refundable amount does not cover the costs incurred, the online store is entitled to invoice the customer for the difference between the costs incurred and the amount refundable.

Delivery Failure for a Reason Attributable to the Customer

If delivery cannot be completed for a reason attributable to the customer and the shipment is returned to the sender, the customer is not entitled to reimbursement of transport costs that have actually been incurred by the online store.

This provision does not restrict the consumer's statutory right of withdrawal. If the customer wishes to exercise their right of withdrawal in relation to an online purchase, they must clearly notify the online store of the withdrawal. Simply failing to collect a shipment is not considered a notification of withdrawal.

Important Information Regarding International Returns

If an international shipment is returned to the sender due to an action or omission by the customer and the carrier does not reimburse the return costs incurred by the online store, the customer may be charged the actual return costs charged to the online store by the carrier.

For international deliveries, return costs may be significantly higher than the original delivery charge. By placing an order, the customer acknowledges and accepts this condition.

The customer must be informed of the potential costs associated with an uncollected shipment before placing the order.